Política de reembolso
Return & Refund Policy
We have a 30-day return policy for defective, damaged, or incorrect items. You have 30 days after receiving your item to report an issue.
Eligible cases for a refund or replacement:
- Product arrived damaged or defective (photo/video evidence required)
- Wrong item received
- Item never arrived (must be reported within 45 days of shipment for US orders)
How to request a return or refund: Contact us at support@mydreamshop.shop with your order number and photos/videos of the issue. We will evaluate each case and respond within 2-3 business days.
Important notes:
- We do not accept returns for items you simply changed your mind about
- We do not accept physical returns — do not send items back without contacting us first
- Refunds are processed to your original payment method within 10 business days of approval
- Sale items and gift cards are non-refundable